In order to improve the overall efficiency and quality of our services, we will be discontinuing the BackUp option that is currently available inside each bucket.
This option is rarely used by developers (<0.1%) and we are working on a better way for developers to downlink data from buckets through streaming.
The option to activate new backups for individual data buckets will be disabled from the TagoIO Admin soon. However, the backup operation will continue running at least until July,15th, 2020. You can move your data from the backups to the buckets easily by using the recovery option in each data bucket.
If you need support to download data or have any questions, contact us by email at firstname.lastname@example.org, or open a ticket for our technical support here.