# IoT Platform for Commercial Appliance Makers | TagoIO

> Connect the espresso and vending machines, washers, dishwashers, combi ovens, ice machines and floor scrubbers you build, new or already in the field. See each one work at every site, automate service and bill cups poured in an app with your brand.

Ship the machine. Sell its output.

Connect every machine you ship, see how it works at each site, and bill its output and uptime by the month.

- [Request a Demo](https://tago.io/request-demo.md)
- [Get Started Free](https://admin.tago.io)

## Any machine can be connected

Each machine reports over the network its site has, from a Modbus line to a satellite link.

- Washers, dryers and ironers
- Floor scrubbers and sweepers
- Combi ovens, dishwashers and ice machines
- Coffee, vending and dispensers

Networks and protocols: Modbus, LoRaWAN, Sigfox, Cellular, MQTT, HTTP, Satellite.

- [Explore the Backend](https://tago.io/backend.md)

## A machine that reports can earn every month

Once your machines report from the site, you can sell more than the hardware. That's the Fusion Strategy.

- **Fusion Products**: The machine, now connected. Espresso machines, washers and combi ovens that report shots, cycles and run hours.
- **Fusion Services**: The machine plus a paid service plan. A plan that books the descale and a new water filter before the shots run cold.
- **Fusion Systems**: What your whole installed base learns. Water hardness, cycles and faults, compared across every site you serve.
- **Fusion Solutions**: The result, billed every month. Coffee by the cup and laundry by the wash, with uptime guaranteed.

- [Fusion Strategy](https://tago.io/fusion.md)
- [Explore the Fusion ladder](https://tago.io/blog/climbing-the-fusion-ladder.md)

## One dashboard, from reading to invoice

Rendle Espresso bills Fennick Coffee for every cup its espresso machine pours. Watch what happens when scale starts to build in the boiler.

- **Analysis flags it**: Same shots, recovery 5 s slower than descaled. Descale the boiler.
- **Action books the descale**: Descale and a new filter added to the next visit, before opening. The café was told.
- **Descaled on the visit**: Boiler descaled, filter changed, recovery back to normal. Nothing to do.
- **Cups poured**: 12,600
- **Guarantee**: Kept
- **Invoice**: $1,512.00

Simulated data.

## TagoAI builds it. TagoIO keeps it running.

The TagoAI assistant builds your dashboard, which runs on TagoIO's foundation.

- [Learn how TagoAI works](https://tago.io/ai.md)

Running on TagoIO:

- **Infrastructure**: Hosted on AWS, in the US or the EU. 99.9% uptime SLA for eligible accounts.
- **Security**: ISO 27001 certified, GDPR compliant, encrypted end to end.
- **Support**: Paid plans get answers by email, and eligible plans by chat or video call.

## Hand it to every customer, with your name on it

Each customer signs in to TagoRUN and sees only their own machines, visits and plan. Add‑ons make it completely white‑label.

- [Explore TagoRUN](https://tago.io/run.md)

## The sensors are already integrated

New machines report straight from their controller. Machines already in the field take add-on sensors, with no change to the machine.

- Boiler recovery time
- Extraction time per shot
- Water filter capacity
- Wash cycles
- Drum motor load
- Oven cavity temperature
- Ice bin level
- Scrubber battery

- [Browse 500+ integrated devices](https://tago.io/devices.md)

## Questions from commercial appliance makers

### Can I connect machines already working at my customers' sites?

Yes. Add-on sensors for temperature, current, water flow or energy retrofit a machine without opening its controller, over LoRaWAN, cellular, satellite or the other supported networks. New machines can send straight from their controller over MQTT or HTTP.

### What if my controller sends its own data format?

A payload parser on the device turns your format into variables as each message arrives, so the readings land ready for dashboards, Analysis and Actions.

### Can each customer see only their own machines?

Yes. Access Management policies decide which dashboards each TagoRUN user sees, by user, by tag or for everyone, so one app serves all your customers and each one sees only its own machines.

### Can the app carry my brand instead of TagoIO's?

Yes. TagoRUN portals run on your own domain with the Custom Domain & Whitelabel add-on, and the Custom Mobile App add-on deploys your app to the App Store and Google Play, completely white-label and branded as your own.

### Can I bill my customers by the cup or by the cycle?

TagoIO measures it and your billing stays yours. An Analysis can total the cups, wash cycles or run hours of each customer's machines every month, show it in their app and send the figures to your billing system over HTTP.

### Can TagoAI build the dashboards for me?

Yes. Describe the Custom Widget you want in the TagoAI panel on a dashboard, and TagoAI creates the widget and its code. Check its values against your device data before your customers see it.

- [Building Custom Widgets with TagoAI](https://docs.tago.io/docs/tagoio/widgets/custom-widget/building-custom-widgets-with-tagoai)

## Start with one machine.

Talk to an expert, or start free and connect it yourself.

[llms.txt](https://tago.io/llms.txt)