# SLA | TagoIO

> TagoIO service level agreements for cloud and support services.

Service Level Agreements

TagoIO service level agreements for cloud and support services.

- [TagoDeploy SLA](https://tago.io/sla/core.md): Uptime guarantees, service credits, and exclusions for TagoDeploy dedicated instances.
- [Support Plan SLA](https://tago.io/support-plans.md): Response time commitments and escalation procedures for each support tier.

[llms.txt](https://tago.io/llms.txt)