# Support Plans | TagoIO

> Compare TagoIO support plans: Developer, Professional, and Enterprise. Get the right level of support for your IoT application.

Support Plans

Your peace of mind while implementing and managing your IoT application.

## Developer

$0 /mo

Included w/ Starter & Scale plans.

- For trial and non-production environments
- Communication Channels: Email
- Support Hours: 8/5**
- 1 primary contact

## Professional

$250 /mo

For production applications.

- For production workload environments
- Communication Channels: Email/Live Chat/Video Conference
- Response Time Critical Impact: < 4h
- Support Hours: 8/5
- Up to 3 contacts

## Enterprise

$850 /mo

For business-critical dependence.

- For business-critical dependence
- Response Time Critical Impact: < 2h
- Consultative review and guidance
- Training and meeting included
- Support Hours: 24/5
- Unlimited contacts

## Frequently Asked Questions

### How do I reach out to TagoIO support?

There are three ways to reach our Customer Success team. You can email us at customercare@tago.io, you can submit a ticket through our ticket portal at https://help.tago.io, or you can use the chat feature available from your TagoIO account.

### I still have the free plan. Can I get product support?

TagoIO reserves product support for paid plan subscribers. If you are on our free plan, we recommend that you use our self-help tools, that are available for free: knowledge base, community, videos, and the IoT Academy.

### I have the Starter plan. Can I call or request a support call whenever I require product assistance?

Customers on the Starter plan with Developer support cannot request calls. Calls are available for Professional and Enterprise support customers.

### What is Developer Support?

Developer support is the support plan included for all Starter and Scale plans. It is recommended for trial and non-production environments with limited response times and email-only communication.

### What does the designated technical support do?

A designated technical specialist works closely with your team, providing specialized guidance on your platform configuration, analysis scripts, and overall solution architecture.

### What is a change request and how does that work?

A change request is a service where our technical team makes changes directly to your TagoIO account on your behalf. This can include modifying analysis scripts, adjusting dashboard configurations, or updating device settings. This service is exclusively available for Enterprise support plan customers.

[llms.txt](https://tago.io/llms.txt)