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Opportunities at TagoIO
If you are driven by a strong force looking for growth, challenges, and want to build something great, you will love TagoIO!
Submit your resume to jobs@tago.io
We love what we do
We help each other to leverage the collective genius. We motivate bold ambition, responsibility to the team, collaboration, and fast learning to promote a productive environment.
Open positions
Position Overview
TagoIO is looking for a System Administrator to maintain, monitor our software, networks, and operation in our cloud systems. Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.
Resourcefulness is a necessary skill in this role. You should have analytical skills and be able to diagnose and resolve problems quickly using our AWS console. You should also have the patience to communicate with a variety of interdisciplinary teams and users.
The system administration position performs both planning and hands-on technical work for the back-end team. You will be surrounded by people that are smart and passionate about cloud computing and providing a high level of customer support.
Responsibilities and Duties
Use monitoring diagnostic tools to analyze the root cause of performance issues
Serves as the expert that can dive in, analyze, and fix problems with AWS services
Administer backups and diagnose backup errors
Follow standards, policies, and procedures around the use of application performance monitoring and availability in the pre-production and production environments. Provide recommendations for approval prior to any implementation or changes
Qualifications
Experience with monitoring cloud-based applications and infrastructure, specifically Amazon Web Services (AWS)
Highly motivated, self-starter that has a strong desire to learn.
Strong troubleshooting skills are required.
Detailed understanding of TCP/IP and routing is required
Ability to make a positive contribution as demonstrated by learning new skills and making suggestions for process/procedure improvement
Ability to work with others in a collaborative team environment
AWS Certificate – Foundation is a plus
Submit your resume to: jobs@tago.io
Position Overview
TagoIO, a cloud platform for IoT with HQ in Raleigh, NC, is currently seeking a customer-centric, energetic, and highly motivated individual to improve customer adoption, build lasting relationships, reduce churn, convert prospects, and turn our users into product champions.
If you are a Customer Success champion who thrives in a dynamic environment, has passion to improve customer relationships, and great communication skills, this is the position for you!
Reports To
The Customer Success Manager will report to the CEO.
Responsibilities and Duties
Perform initial on-boarding of account with customers, insuring strong adoption and ongoing engagement throughout the customer’s lifetime
Serve as the primary interface to manage and resolver any critical situation
Become an expert in the TagoIO platform and educate customers on the use and benefits of our products
Develop tools, process and best practices to ensure customer are realizing the greatest possible value from the TagoIO platform
Work closely with the Customer Support and Developers Teams to share customer insights that inform additional product and service sales opportunities
Identify and forecast risk as well as growth opportunities using CRM and our database
Maintain a revenue base by managing account retention and renewal
Update and maintain sales database with the most relevant account details
Qualifications
Strong empathy for customers AND passion for revenue growth
Very good understanding of value drivers in recurring revenue business model
Experience with CRM tools
Possess strong phone, written and verbal communication skills with excellent presentation skills
Bachelor’s degree in a relevant field is highly preferred
Previous experience growing, scaling, training and supervising a CSM team is a plus
Previous sales experience a plus
Submit your resume to: jobs@tago.io
Position Overview
TagoIO, a cloud platform for the Internet of Things with HQ located in Raleigh, NC, is currently seeking for a UI Designer to help to design our platform to meet our customer’s needs. You will combine interfaces and workflows to enhance user experience.
The ideal candidate should have an eye for clean and artful design, possess superior UI skills and be able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces.
Ultimately, you will make our product more user-friendly and intuitive to attract and delight customers.
Responsibilities and Duties
Collaborate with the customer and engineering teams to define and implement innovative solutions for the product direction, visuals and experience
Execute all visual design stages from concept to final hand-off to the software teams
Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks
Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas
Present and defend designs and key milestone deliverables to peers and executive level stakeholders
Conduct user research and evaluate user feedback
Establish and promote design guidelines, best practices and standards
Find creative ways to solve UX problems (e.g. usability, findability)
Keep abreast of competitor products and industry trends
Qualifications
Proven UI experience
Demonstrable UI design skills with a strong portfolio
Solid experience in creating wireframes, storyboards, user flows, process flows and site maps
Proficiency in Photoshop, Illustrator, Sketch, or other visual design and wire-framing tools
Proficiency in HTML, CSS, and JavaScript or React for rapid prototyping is a plus
Excellent visual design skills with sensitivity to user-system interaction
Ability to present your designs and sell your solutions to various stakeholders.
Ability to solve problems creatively and effectively
Up-to-date with the latest UI trends, techniques, and technologies
BS/MS in Human-Computer Interaction, Interaction Design, or related experiance
Submit your resume to: jobs@tago.io
Position Overview
TagoIO has an immediate opportunity for an experienced back-end Developer. The position can be 100% remote. This developer will create, architect, design, and implement the code in our TagoIO platform using Node.js. This is a fantastic opportunity to join a dynamic organization that offers tremendous career growth potential.
Reports To
The Senior back-end developer will report to the Lead Software Architect.
Responsibilities and Duties
Design and develop high quality and highly scalable back-end services using the latest technology stack
Participate and contribute in the full project life cycle, including gathering requirements, system design, implementation, testing, deployment, and support of applications using Node.js and cloud technologies (AWS)
Create and maintain high quality architecture and design documents including feature specifications, design specifications, flow diagrams, site maps, and process diagrams
Lead, mentor and develop professional competencies of the junior staff
Qualifications
Node.js and Typescript – heavy experience required
Minimum of 3 years’ experience with AWS core services like S3, Lambda, EC2, SNS, SQS & Cloud Watch developing cloud-native business applications
Good understanding of API architecture following best practices
RESTful Services
Docker
Developer certifications – AWS Certified Developer, Architect or similar
Git version control
Agile development
Experience mentoring junior software developers on development best practices
Submit your resume to: jobs@tago.io
Submit your resume to jobs@tago.io