Support Plans

Your peace of mind while implementing and managing your IoT application

True support within your reach

We make 24/7 access to self-help documentation, use cases, videos, and community forums available for free to all TagoIO users. Explore the range of TagoIO support options and choose the plan that best fits your organization.

Developer

Free
  • For trial and non-production environments
  • Communication Channels: Email
  • Support Hours: 8/5**
  • 1 primary contact

Professional

$250/ month
  • For production workload environments Response Time Critical impact < 4h
  • Communication Channels: Email, Live Chat, Video Conf
  • Support Hours: 24/5
  • Up to 3 contacts

Enterprise

$850/ month
  • For business-critical dependence Response Time Critical impact < 2h
  • Communication Channels: Email, Live Chat, Video Conf, Phone
  • Support Hours: 24/7
  • Unlimited contacts

Compare Support Plans

Developer

Professional

Enterprise

Price
Free
$250/month
$850/month
Plan Supported

Plan Supported

Starter / Scale
Starter / Scale
Scale
Scope Of Support

Scope Of Support

For trial and non-production environments
For production workload environments
For business-critical dependence
24/7 self-help resources: documentation, tutorials, & community

24/7 self-help resources: documentation, tutorials, & community

Ticket tracking portal

Ticket tracking portal

Designated Customer Success Manager

Designated Customer Success Manager

Designated Technical Support Specialist

Designated Technical Support Specialist

TagoIO system status and notifications

TagoIO system status and notifications

Response Time

Quantity of dashboards that you can create in your account (doesn’t include those shared with you)


< 24h
General guidance < 24h
Minor impact < 12h
Significant impact < 6h
Critical business impact < 4h
More about severity
General guidance < 24h
Minor impact < 12h
Significant impact < 4h
Critical business impact < 2h*
More about severity
Access members

Scale up with confidence by creating one master dashboard to be used by all your end-users

1 primary contact
Up to 3 contacts
Unlimited ***
Support Hours

Support Hours

8/5**
24/5
24/7
Communication Channels

Communication Channels

Email
Email, Live Chat, Video Conf
Email, Live Chat, Video Conf, Phone
Change request

Change request

Architecture support

Architecture support

General guidance
Consultative review and guidance based on customer case
Proactive support

Proactive support

Training & meetings

Code in C, C#, Java, or any language by running in your own servers

4 hours included
Minimum commitment

Minimum commitment

1 mo
6 mo
Developer
PriceFree
Plan Supported Starter / Scale
Scope Of Support For trial and non-production environments
24/7 self-help resources: documentation, tutorials, & community
Ticket tracking portal
Designated Customer Success Manager
Designated Technical Support Specialist
TagoIO system status and notifications
Response Time < 24h
Access members 1 primary contact
Support Hours 8/5**
Communication Channels Email
Change request
Architecture support >
Proactive support
Training & meetings
Minimum commitment
Business
Price$150/month
Plan Supported Starter / Scale
Scope Of Support For production workload environments
24/7 self-help resources: documentation, tutorials, & community
Ticket tracking portal
Designated Customer Success Manager
Designated Technical Support Specialist
TagoIO system status and notifications
Response Time General guidance < 24h

Minor impact < 12h

Significant impact < 6h

Critical business impact < 4h
More about severity
Access members Up to 3 contacts
Support Hours 24/5
Communication Channels Email, Live Chat, Video Conf
Change request
Architecture support General Guidance
Proactive support
Training & meetings
Minimum commitment1 month
Enterprise
Price$850
Plan Supported Scale
Scope Of Support For business-critical dependence
24/7 self-help resources: documentation, tutorials, & community
Ticket tracking portal
Designated Customer Success Manager
Designated Technical Support Specialist
TagoIO system status and notifications
Response Time General guidance < 24h

Minor impact < 12h

Significant impact < 4h

Critical business impact < 2h*
More about severity
Access members Unlimited ***
Support Hours 24/7
Communication Channels Email, Live Chat, Video Conf, Phone
Change request
Architecture support Consultative review and guidance based on customer case
Proactive support
Training & meetings 4 hours included
Minimum commitment6 mo

[*] Specific terms of response and resolution time are also used to define the price of the support. For additional customization, speak to our Sales team at sales@tago.io 

[**] For North America, business hours range from 8:00 AM to 5:00 PM (Eastern Time), Monday through Friday, excluding holidays. 

[***] TagoIO support plans and benefits are solely utilized by TagoIO customers, and are not transferable to their third-parties, customers, or end-users.

Want to subscribe to a Support Plan?

If you already have a TagoIO account plan and wish to subscribe or learn more about the plans listed above, click below and contact our team!

How do I reach out to TagoIO support?

Several options are available:

I still have the free plan. Can I get product support?

Sure! We provide a lot of resources available 24/7 to all free users, and you can always get access to our documentation, videos, tutorials, and community forum.  Additionally, you can email us with your questions by sending them to support@tago.io 

I have the Starter plan. Can I call or request a support call whenever I require product assistance?

You can call us anytime between 9 am to 5 pm (EST) on business days, and we’ll be glad to help you out. However, if you’re looking for more immediate assistance, we recommend acquiring Professional or Enterprise support.

What is Developer Support?

Developer support is available to customers with a Starter or Scale plan for free, during business hours, Monday to Friday (EST). You can drop us an email at support@tago.io and our agents will respond to you within 24 hours. 

What does the designated technical support do?

A developer, or team of developers, will be assigned to you so that whenever a ticket is opened it will be redirected to them, as they are more familiar with your application and goals. This approach helps to reduce the resolution time and the number of interactions by having the most knowledgeable people working on your case.

What is a change request and how does that work? 

During the onboarding process, our team may help to add some scripts or configure some settings in your account. If you need any minor changes on those scripts and configurations, then the request will be analyzed and incorporated by our support team. 

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