Support Plans
Your peace of mind while implementing and managing your IoT application
True support within your reach
We make 24/7 access to self-help documentation, use cases, videos, and community forums available for free to all TagoIO users. Explore the range of TagoIO support options and choose the plan that best fits your organization.
Developer
- For trial and non-production environments
- Communication Channels: Email
- Support Hours: 8/5**
- 1 primary contact
Professional
- For production workload environments Response Time Critical impact < 4h
- Communication Channels: Email, Live Chat, Video Conf
- Support Hours: 24/5
- Up to 3 contacts
Enterprise
- For business-critical dependence Response Time Critical impact < 2h
- Communication Channels: Email, Live Chat, Video Conf, Phone
- Support Hours: 24/7
- Unlimited contacts
Compare Support Plans
Developer
Professional
Enterprise
Plan Supported
Scope Of Support
24/7 self-help resources: documentation, tutorials, & community
Ticket tracking portal
Designated Customer Success Manager
Designated Technical Support Specialist
TagoIO system status and notifications
Quantity of dashboards that you can create in your account (doesn’t include those shared with you)
< 24h
Minor impact < 12h
Significant impact < 6h
Critical business impact < 4h
More about severity
Minor impact < 12h
Significant impact < 4h
Critical business impact < 2h*
More about severity
Scale up with confidence by creating one master dashboard to be used by all your end-users
Support Hours
Communication Channels
Change request
Architecture support
Proactive support
Code in C, C#, Java, or any language by running in your own servers
Minimum commitment
Minor impact < 12h
Significant impact < 6h
Critical business impact < 4h
More about severity
Minor impact < 12h
Significant impact < 4h
Critical business impact < 2h*
More about severity
[*] Specific terms of response and resolution time are also used to define the price of the support. For additional customization, speak to our Sales team at sales@tago.io
[**] For North America, business hours range from 8:00 AM to 5:00 PM (Eastern Time), Monday through Friday, excluding holidays.
[***] TagoIO support plans and benefits are solely utilized by TagoIO customers, and are not transferable to their third-parties, customers, or end-users.
Want to subscribe to a Support Plan?
If you already have a TagoIO account plan and wish to subscribe or learn more about the plans listed above, click below and contact our team!
How do I reach out to TagoIO support?
Several options are available:
- Get answers in our community
- Search TagoIO documentation
- Open a ticket to request support
- Check the status of TagoIO
- Alternatively, you can send us an email at support@tago.io
I still have the free plan. Can I get product support?
Sure! We provide a lot of resources available 24/7 to all free users, and you can always get access to our documentation, videos, tutorials, and community forum. Additionally, you can email us with your questions by sending them to support@tago.io
I have the Starter plan. Can I call or request a support call whenever I require product assistance?
You can call us anytime between 9 am to 5 pm (EST) on business days, and we’ll be glad to help you out. However, if you’re looking for more immediate assistance, we recommend acquiring Professional or Enterprise support.
What is Developer Support?
Developer support is available to customers with a Starter or Scale plan for free, during business hours, Monday to Friday (EST). You can drop us an email at support@tago.io and our agents will respond to you within 24 hours.
What does the designated technical support do?
A developer, or team of developers, will be assigned to you so that whenever a ticket is opened it will be redirected to them, as they are more familiar with your application and goals. This approach helps to reduce the resolution time and the number of interactions by having the most knowledgeable people working on your case.
What is a change request and how does that work?
During the onboarding process, our team may help to add some scripts or configure some settings in your account. If you need any minor changes on those scripts and configurations, then the request will be analyzed and incorporated by our support team.