Support Plans

Your peace of mind while implementing and managing your IoT application

Developer

Included w/ Starter & Scale plans

$0

/mo

For trial and non-production environments

Communication Channels: Email

Support Hours: 8/5**

1 primary contact

Professional

For production applications

$250

/mo

For production workload environments

Communication Channels: Email, Live Chat, Video Conf

Response Time Critical impact < 4h

Support Hours: 8/5

Up to 3 contacts

Enterprise

For business-critical dependence

$850

/mo

starting price

For business-critical dependence

Response Time Critical impact < 2h

Consultative review and guidance

Training and meeting included

Support Hours: 24/5

Unlimited contacts

Developer

Included w/ Starter & Scale plans

$0

/mo

For trial and non-production environments

Communication Channels: Email

Support Hours: 8/5**

1 primary contact

Professional

For production applications

$250

/mo

For production workload environments

Communication Channels: Email, Live Chat, Video Conf

Response Time Critical impact < 4h

Support Hours: 8/5

Up to 3 contacts

Enterprise

For business-critical dependence

$850

/mo

starting price

For business-critical dependence

Response Time Critical impact < 2h

Consultative review and guidance

Training and meeting included

Support Hours: 24/5

Unlimited contacts

We make 24/7 access to self-help documentation, use cases, videos, and community forums available for free to all TagoIO users. Explore the range of TagoIO support options and choose the plan that best fits your organization. Visit TagoIO Plan Pricing.

Compare Support Plans

Switch Plan

Developer

Price

$ 0

Plan Supported

Starter / Scale

Scope Of Support

For trial and non-production environments

24/7 self-help resources

Ticket tracking portal

Designated CSM

Designated Tech Specialist

System status notifications

Response Time

< 24h

Access members

1 primary contact

Support Hours

8/5**

Communication Channels

Change request

Architecture support

Proactive support

Training & meetings

Minimum commitment

Developer

Professional

Enterprise

Price

$ 0

$ 250 /month

$ 850 /month

Plan Supported

Starter / Scale

Scale Only

Scope Of Support

For trial and non-production environments

For production workload environments

For business-critical dependence

24/7 self-help resources

Ticket tracking portal

Designated CSM

Designated Tech Specialist

System status notifications

Response Time

< 24h

General guidance < 24h Minor impact < 12h Significant impact < 6h Critical business impact<4h

General guidance < 24h Minor impact < 12h Significant impact<4h Critical impact<2h*

Access members

1 primary contact

Up to 3 contacts

Unlimited ***

Support Hours

8/5**

24/5

Communication Channels

Email, Live Chat, Video Conf

Change request

Architecture support

General guidance

Consultative review and guidance based on customer case

Proactive support

Training & meetings

4 hours /month

Minimum commitment

1 month

6 months

[*] Specific terms of response and resolution time are also used to define the price of the support. For additional customization, speak to our Sales team at sales@tago.io

[**] For North America, business hours range from 8:00 AM to 5:00 PM (Eastern Time), Monday through Friday, excluding holidays.

[***] TagoIO support plans and benefits are solely utilized by TagoIO customers, and are not transferable to their third-parties, customers, or end-users.

Ready to subscribe to a Support Plan?

If you already have a TagoIO account plan and wish to subscribe or learn more about the plans listed above, click below and contact our team!

Contact Sales Team

Frequently Asked Questions

How do I reach out to TagoIO support?

I still have the free plan. Can I get product support?

I have the Starter plan. Can I call or request a support call whenever I require product assistance?

What is Developer Support?

What does the designated technical support do?

What is a change request and how does that work?

Build. Customize. Deploy.

Deliver exceptional IoT experiences to your customers with TagoIO.

Start Building

Build. Customize. Deploy.

Deliver exceptional IoT experiences to your customers with TagoIO.

Start Building

Build. Customize. Deploy.

Deliver exceptional IoT experiences to your customers with TagoIO.

Start Building

Support Plans

Your peace of mind while implementing and managing your IoT application

Developer

$0

Professional

$250

Enterprise

$850

Developer

$0

Professional

$250

Enterprise

$850

Compare Support Plans

Compare Support Plans

Compare Support Plans

Developer

Professional

Enterprise

Ready to subscribe to a Support Plan?

Frequently Asked Questions

How do I reach out to TagoIO support?

How do I reach out to TagoIO support?

I still have the free plan. Can I get product support?

I still have the free plan. Can I get product support?

I have the Starter plan. Can I call or request a support call whenever I require product assistance?

I have the Starter plan. Can I call or request a support call whenever I require product assistance?

What is Developer Support?

What is Developer Support?

What does the designated technical support do?

What does the designated technical support do?

What is a change request and how does that work?

What is a change request and how does that work?

Build. Customize. Deploy.

Build. Customize. Deploy.

Build. Customize. Deploy.

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