Frequently asked questionsIf you need more information, these FAQs can help.

Which web browser does Tago Admin work with?

Tago Admin is optimized for Chrome (latest version), Firefox (latest version), Safari (latest version), Edge, and with some limitations for Internet Explorer 11. Also, it works with Chrome on Android (latest version), and Safari on iOS (latest version).


Where is my data stored?

Tago database is located on servers in the United States. In case of customers in Europe or other continents, Tago may use servers in that regions upon request. Users always have the option to download all data to their own servers, and define the retention period that the data should be kept at Tago.


How can I know which users are accessing my applications?

By using our Whitelabel edition, your applications and users will be separated to an area controlled by your master account. You will know who signed up, and will be able to grant or deny access to each one. This information will be available only for you.


In what languages is Tago available?

Tago is fully supported in English for Developers. And for end users (User View) Tago is also available in Spanish, Portuguese and French. Select the desired language in Account Settings > Visualization Preferences, under MyAccount option.


Is an on-premises version available?

Tago runs on cloud so that customers can get the best of redundancy, uptime with the minimum of overhead and costs. There is no on-premises version yet (for installation).


Is Tago HIPAA and FedRAMP compliant?

Our roadmap includes Tago certification for HIPPA (Health Insurance Portability and Accountability Act of 1996) and FedRAMP (Federal Risk and Authorization Management Program ). Contact us if any of these compliances are required for your project.