Frequently asked questionsIf you need more information, these FAQs can help.

Which web browser does TagoIO Admin work with?

TagoIO Admin is optimized for Chrome (latest version), Firefox (latest version), Safari (latest version), Edge, and with some limitations for Internet Explorer 11. Also, it works with Chrome on Android (latest version), and Safari on iOS (latest version).


Where is my data stored?

TagoIO database is located on servers in the United States. We are planing to add servers in other regions (Europe, Japan, Brazil...) soon, so that users can keep all data in their own region. It is important to remember that users can download all data to their own servers, and define a retention period to define how long data should be kept at TagoIO.


How can I know which users are accessing my applications?

By using our Whitelabel edition, your applications and users will be separated to an area controlled by your master account. You will know who signed up, and will be able to grant or deny access to each one. This information will be available only for you.


In what languages is TagoIO available?

TagoIO is fully supported in English for Developers. And for end users (User View) TagoIO is also available in Spanish, Portuguese and French. Select the desired language in Account Settings > Visualization Preferences, under MyAccount option.


Is an on-premises version available?

TagoIO runs on cloud so that customers can get the best of redundancy, uptime with the minimum of overhead and costs. There is no on-premises version yet (for installation).


Is TagoIO HIPAA and FedRAMP compliant?

Our roadmap includes TagoIO certification for HIPPA (Health Insurance Portability and Accountability Act of 1996) and FedRAMP (Federal Risk and Authorization Management Program ). Contact us if any of these compliances are required for your project.