Support

Support Plans

Your peace of mind while implementing and managing your IoT application.

Rated 4.9 on G2

Developer

$0 /mo

Included w/ Starter & Scale plans.

  • For trial and non-production environments
  • Communication Channels: Email
  • Support Hours: 8/5**
  • 1 primary contact

Professional

$250 /mo

For production applications.

  • For production workload environments
  • Communication Channels: Email/Live Chat/Video Conference
  • Response Time Critical Impact: < 4h
  • Support Hours: 8/5
  • Up to 3 contacts
Starting price

Enterprise

$850 /mo

For business-critical dependence.

  • For business-critical dependence
  • Response Time Critical Impact: < 2h
  • Consultative review and guidance
  • Training and meeting included
  • Support Hours: 24/5
  • Unlimited contacts

We make 24/7 access to self-help documentation, use cases, videos, and community forums available for free to all TagoIO users. Explore the range of TagoIO support options and choose the plan that best fits your organization. Visit TagoIO Plan Pricing .

Compare Support Plans

Developer

$0 /mo

Talk to Sales
Plan Supported Starter / Scale
Scope Of Support For trial and non-production environments
24/7 Self-help resources
Ticket tracking portal
Designated CSM —
Designated Tech Specialist —
System status notifications
Response Time < 24h
Access members 1 primary contact
Support Hours 8/5**
Communication Channels Email
Change request —
Architecture support —
Proactive support —
Training & meetings —
Minimum commitment —

Professional

$250 /mo

Talk to Sales
Plan Supported Starter / Scale
Scope Of Support For production workload environments
24/7 Self-help resources
Ticket tracking portal
Designated CSM
Designated Tech Specialist —
System status notifications
Response Time General guidance < 24h, Minor impact < 12h, Significant impact < 6h, Critical business impact < 4h
Access members Up to 3 contacts
Support Hours 8/5**
Communication Channels Email, Live Chat, Video Conf
Change request —
Architecture support General guidance
Proactive support —
Training & meetings —
Minimum commitment 1 month

Enterprise

$850 /mo

Talk to Sales
Plan Supported Scale only
Scope Of Support For business-critical dependence
24/7 Self-help resources
Ticket tracking portal
Designated CSM
Designated Tech Specialist
System status notifications
Response Time General guidance < 24h, Minor impact < 12h, Significant impact < 4h, Critical business impact < 2h*
Access members Unlimited ***
Support Hours 24/5
Communication Channels Email, Live Chat, Video Conf
Change request
Architecture support Consultative review and guidance based on customer case
Proactive support General guidance
Training & meetings 4 hours /month
Minimum commitment 6 month

[*] Specific terms of response and resolution time are also used to define the price of the support. For additional customization, speak to our Sales team at sales@tago.io

[**] For North America, business hours range from 8:00 AM to 5:00 PM (Eastern Time), Monday through Friday, excluding holidays.

[***] TagoIO support plans and benefits are solely utilized by TagoIO customers, and are not transferable to their third-parties, customers, or end-users.

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Ready to Subscribe to a Support Plan?

If you already have a TagoIO account plan and wish to subscribe or learn more about the plans listed above, click below and contact our team!

Contact Sales Team
TagoIO support team

Frequently Asked Questions

How do I reach out to TagoIO support?
There are three ways to reach our Customer Success team. You can email us at customercare@tago.io, you can submit a ticket through our ticket portal at https://help.tago.io, or you can use the chat feature available from your TagoIO account.
I still have the free plan. Can I get product support?
TagoIO reserves product support for paid plan subscribers. If you are on our free plan, we recommend that you use our self-help tools, that are available for free: knowledge base, community, videos, and learning center.
I have the Starter plan. Can I call or request a support call whenever I require product assistance?
Customers on the Starter plan with Developer support cannot request calls. Calls are available for Professional and Enterprise support customers.
What is Developer Support?
Developer support is the support plan included for all Starter and Scale plans. It is recommended for trial and non-production environments with limited response times and email-only communication.
What does the designated technical support do?
A designated technical specialist works closely with your team, providing specialized guidance on your platform configuration, analysis scripts, and overall solution architecture.
What is a change request and how does that work?
A change request is a service where our technical team makes changes directly to your TagoIO account on your behalf. This can include modifying analysis scripts, adjusting dashboard configurations, or updating device settings. This service is exclusively available for Enterprise support plan customers.