Support
Support Plans
Your peace of mind while implementing and managing your IoT application.
Rated 4.9 on
Developer
Included w/ Starter & Scale plans.
$0
/mo
For trial and non-production environments
Communication Channels: Email
Support Hours: 8/5**
1 primary contact
Professional
For production applications.
$250
/mo
For production workload environments
Communication Channels: Email, Live Chat, Video Conference
Response Time Critical Impact: < 4h
Support Hours: 8/5
Up to 3 contacts
Enterprise
For business-critical dependence.
$850
/mo
Starting price
For business-critical dependence
Response Time Critical Impact: < 2h
Consultative review and guidance
Training and meeting included
Support Hours: 24/5
Unlimited contacts
We make 24/7 access to self-help documentation, use cases, videos, and community forums available for free to all TagoIO users. Explore the range of TagoIO support options and choose the plan that best fits your organization. Visit TagoIO Plan Pricing.
Compare Support Plans
Developer
Developer
$0
/mo
Professional
Professional
$250
/mo
Enterprise
Enterprise
$850
/mo
Plan Supported
Starter / Scale
Starter / Scale
Scale only
Scope Of Support
For trial and non-production environments
For production workload environments
For business-critical dependence
24/7 Self-help resources
Ticket tracking portal
Designated CSM
-
Designated Tech Specialist
-
-
System status notifications
Response Time
< 24h
General guidance < 24h
Minor impact < 12h
Significant impact < 6h
Critical business impact < 4h
General guidance < 24h
Minor impact < 12h
Significant impact < 4h
Critical business impact < 2h*
Access members
1 primary contact
Up to 3 contacts
Unlimited ***
Support Hours
8/5**
8/5**
24/5
Communication Channels
Email, Live Chat, Video Conf
Email, Live Chat, Video Conf
Change request
-
-
Architecture support
-
General guidance
Consultative review and guidance based on customer case
Proactive support
-
-
General guidance
Training & meetings
-
-
4 hours /month
Minimum commitment
-
1 month
6 month
[*] Specific terms of response and resolution time are also used to define the price of the support. For additional customization, speak to our Sales team at sales@tago.io
[**] For North America, business hours range from 8:00 AM to 5:00 PM (Eastern Time), Monday through Friday, excluding holidays.
[***] TagoIO support plans and benefits are solely utilized by TagoIO customers, and are not transferable to their third-parties, customers, or end-users.
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If you already have a TagoIO account plan and wish to subscribe or learn more about the plans listed above, click below and contact our team!
Frequently Asked Questions
How do I reach out to TagoIO support?
I still have the free plan. Can I get product support?
I have the Starter plan. Can I call or request a support call whenever I require product assistance?
What is Developer Support?
What does the designated technical support do?
What is a change request and how does that work?