Compare Support Plans

Developer

Developer

$0

/mo

Professional

Professional

$250

/mo

Enterprise

Enterprise

$850

/mo

Plan Supported

Starter / Scale

Starter / Scale

Scale only

Scope Of Support

For trial and non-production environments

For production workload environments

For business-critical dependence

24/7 Self-help resources

Ticket tracking portal

Designated CSM

-

Designated Tech Specialist

-

-

System status notifications

Response Time

< 24h

General guidance < 24h
Minor impact < 12h
Significant impact < 6h
Critical business impact < 4h

General guidance < 24h
Minor impact < 12h
Significant impact < 4h
Critical business impact < 2h*

Access members

1 primary contact

Up to 3 contacts

Unlimited ***

Support Hours

8/5**

8/5**

24/5

Communication Channels

Email

Email, Live Chat, Video Conf

Email, Live Chat, Video Conf

Change request

-

-

Architecture support

-

General guidance

Consultative review and guidance based on customer case

Proactive support

-

-

General guidance

Training & meetings

-

-

4 hours /month

Minimum commitment

-

1 month

6 month

[*] Specific terms of response and resolution time are also used to define the price of the support. For additional customization, speak to our Sales team at sales@tago.io 

[**] For North America, business hours range from 8:00 AM to 5:00 PM (Eastern Time), Monday through Friday, excluding holidays. 

[***] TagoIO support plans and benefits are solely utilized by TagoIO customers, and are not transferable to their third-parties, customers, or end-users.

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Frequently Asked Questions

How do I reach out to TagoIO support?

How do I reach out to TagoIO support?

How do I reach out to TagoIO support?

How do I reach out to TagoIO support?

I still have the free plan. Can I get product support?

I still have the free plan. Can I get product support?

I still have the free plan. Can I get product support?

I still have the free plan. Can I get product support?

I have the Starter plan. Can I call or request a support call whenever I require product assistance?

I have the Starter plan. Can I call or request a support call whenever I require product assistance?

I have the Starter plan. Can I call or request a support call whenever I require product assistance?

I have the Starter plan. Can I call or request a support call whenever I require product assistance?

What is Developer Support?

What is Developer Support?

What is Developer Support?

What is Developer Support?

What does the designated technical support do?

What does the designated technical support do?

What does the designated technical support do?

What does the designated technical support do?

What is a change request and how does that work?

What is a change request and how does that work?

What is a change request and how does that work?

What is a change request and how does that work?